Terms

These terms cover orders and appointments made with Lightning Fast Laser in San Francisco, California. Placing an order means you agree to them.

Custom work

Everything we make is made for you, so engraved and cut items cannot be returned or exchanged. If we make a mistake, such as a misspelling that is not in your order or engraving in the wrong place, we will redo the piece at no charge. Check your spelling carefully: we engrave what you type.

The preview on this site is an approximation. Wood grain, slate and leather vary from piece to piece, and so does the color of the engraving.

Your artwork

Only send artwork you have the right to use. We may decline to reproduce logos, characters or other designs that appear to belong to someone else, and any design at our discretion. Artwork that needs redrawing carries a cleanup fee, shown before you pay.

Items you bring in

We take care with your property, but engraving is permanent and materials can behave unpredictably under a laser. You accept the risk of marks, discoloration or damage to items you ask us to engrave, and our responsibility is limited to the price you paid for the engraving. Engraving a phone, tablet or laptop removes its finish and may affect the manufacturer's warranty.

We do not laser PVC, vinyl, polycarbonate, ABS, artificial leather or any material we cannot identify, because of the fumes they release.

Shipped items

Items you choose to have shipped are engraved and posted by our engraving partner, not in our shop, and arrive in about 1 to 2 weeks. We ship within the United States only. Orders with shipped items are paid in full when you order. Shipped items are engraved on one side, from the text and artwork you enter, laid out as shown in the preview. If a shipped item arrives damaged, misspelled against your order or engraved wrongly, email us a photo within 14 days of delivery and we will have it remade at no charge. We cannot change or cancel a shipped item once it has gone into production.

Appointments

You can move your appointment by replying to your confirmation email at least 24 hours before it. If you miss a drop-off appointment without notice, the engraving fee is not refundable, but we will rebook you once at no charge. Finished orders not collected within 30 days of the pickup time may be discarded.

Deposits and payment

Orders of ten or more of one item, and large orders, take a 50% deposit. The deposit pays for your blanks and is not refundable once we have ordered them. The balance is due at pickup. Prices include the engraving described in your order. California sales tax is added where it applies. Shipped items are taxed according to where they are delivered, and shipping is shown separately at checkout.

Timing

Ready dates are estimates. They depend on suppliers delivering blanks on time. If your order will be late we will tell you, and you can choose a new time or cancel for a refund of anything not already spent on your blanks.

Contact

Questions about an order: reply to your confirmation email.